COMMUNICATION WITH OUR PATIENTS - THE ACCESSIBLE INFORMATION STANDARD
We want to get better at communicating with our patients.
We want to make sure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
- We want to know if you need information in braille, large print or easy read.
- We want to know if you need a British Sign Language interpreter or advocate.
- We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please tell the receptionist if you need information in a different format or communication support.
PATIENT ONLINE SERVICES
We will be initiating Patient Online Services from 31st March 2016. Patients can register for online services at the moment via Patient.Co.UK or applying to this Practice for a pin and password. This gives limited access to parts of your record, beside being able to book appointments or request prescriptions. From 1st April 2016 you will be able to request access to your electronic record via this same service to view a much wider section of your medical record. This will need to be done through the practice.
If you already have an account set up with EMIS Access you will need to ask for an application form for Patient Online at Reception and provide photo ID on returning the application form.
If you do not have an account set up with EMIS Access, you will need to do this first - ask at reception for a password and pin in order to set the account up and then apply for Patient Online Services (as above).
You can view information regarding this service via the link below or see a patient information leaflet here.
Click on link below for further information:
MEDICINE WASTAGE - Ordering Medication
As part of our local incentive scheme we are looking at ways to prevent medication waste and you can help us. Herts Valleys CCG have produced a leaflet. Please click here to view or read on:
There are some simple things we can all do to prevent waste:
- Check which medicines you have already before ordering more
- Order your prescription using your GP's online services - its quick and easy
- On your latest repeat prescription request slip provided by your practice or your local pharmacy
- Only tick the medicines you need
- Please put a line through the items that you do not need
You will still be able to order these in the future. Keeping excessive stocks of medicine at home could be dangerous for you and others.
It is not safe to take a medicine that hasn’t been prescribed for you or that is
The money that is wasted on prescribed medicines that are
RESULTS OF THE GP PATIENT SURVERY
Go to : https://gp-patient.co.uk/ and just enter the name of the surgery to see the results of the survey.
The results of the national GP Patient Survey will be discussed, analysed and an action plan agreed by the Practice and the Patient Participation Group and the results will be published shortly.
DACORUM PATIENTS GROUP
Please click on the link to the Dacorum Patients Group here. A group of local residents working to ensure patients have a truly independent voice in healthcare. You can find out about this group and there is a lot of local information available on its website.
If you are interested in joining our Patient Group here at Grovehill - please click on the link on the right called "Join our Patient Participation Group" or enquire at reception at the surgery.
YOUR NAMED GP
As of 1st April 2015 it is a contractual requi rement that all patients are to be allocated a named GP.
We have divided our practice list between our GPs as follows:
ALL PATIENTS OVER 75 YEARS OF AGE DR P SINGH
SURNAMES A – J under 75 years of age DR P SINGH
SURNAMES K – P under 75 years of age DR A GANCKE
SURNAMES Q – Z under 75 years of age DR S USMAN
Although you have been allocated a named GP you can, of course, see any GP of your choice
For further information click here
The GPs have decided that we will be re-introducing the use of Medical Cards at appointments and for prescription collection. The reason for this is simply for clinical safety. If you no longer have or have never been issued a medical card then please ask at reception and the staff will order one on your behalf - this can take up to 4 weeks to be processed.
GROVEHILL MEDICAL CENTRE
Please look at our Patient Handbook - it is available if you click here. This is also available to see in the Waiting Room or you can ask for a copy from reception.
Grovehill Medical Centre offers a full general practice service and run specialist clinics for children and pregnant women as well as an open appointment system for diabetes and asthma sufferers and for patients needing minor surgery.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
(Site updated 18/07/2016)